Online portal for the public to pay for local government services e.g. permits and licensing

StarGo is the complete cloud-based end-to-end software application for managing highways licences and permits e.g. skips, street cafés, TTROs, scaffolding, Section 50s, A-boards, hoarding, cranes, smoking enclosures, and materials on the highway.

The StarGo solution consists of a smartphone-enabled portal where applicants can apply for and renew licences, a comprehensive back-office to manage the application process and a smartphone enforcement app for Highways Inspectors to check the validity of licences in the field and issue an FPN (Fixed Penalty Notice) where necessary.

Applicants can pay for their licences online in advance, negating the need to send invoices or wait for cheque payments to be cleared before approving and issuing a licence.

If required StarGo can integrate with the DfT StreetManager system via API. StreetManager will plot the activity on a map displaying the following information from StarGo:

  • Licence number from StarGo
  • Activity type g. Skip
  • Start and end dates

Key benefits of our permits and licensing software:

Applicant benefits

  • Applicant can create an online account to apply, renew and pay for a licence or permit
  • Ability to store supporting documents against an account
  • Shopping basket to purchase different licences in one transaction
  • Track status of existing applications and their expiry date
  • Apply via a smartphone or a web-browser

Council benefits

  • Review all account and application information from one system
  • Authorise permits and licences at a click of a button
  • Reminders sent prior to licence/permit expiration
  • Integration with leading payment providers
  • Email confirmation of virtual or paper permits
  • Deploy inspectors to locations with expired licences
  • Issue FPNs or PCNs for non-compliance

Highway Inspector benefits

  • Track active/inactive permits whilst out in the field
  • Targeted enforcement
  • Issue an FPN if a permit does not exist
  • View expired permits on smartphone map
  • Use in-built camera to gather evidence
  • Bluetooth or wireless printing to portable printer

Download the latest StarGo leaflet here.

Permits and Licensing software with Cardiff Council

Cardiff Council, like many other authorities, has the challenge of effectively managing their licensing, permits and enforcement. Great strides have already been made in the parking service provision in Cardiff. However, it was identified that there was limited digital transformation taking place across other services specifically in the areas of Environmental Enforcement and Highways Licensing, where annually, the delivery of 20,000 enforcement processes and 2,500 highways licensing applications were taking place via paper-based systems in 2016. Find out how we streamlined Cardiff Council’s permits and licensing process in our case study below.

Download our Cardiff Council case study here.

Our work with Kent County Council

Kent County Council like many other councils across the UK has the challenge of providing residents and business owners with a solution to apply for and manage their permit and licence applications. A single solution was needed to consolidate these council services. Kent County Council invested in StarGo, a cloud-based end-to-end permit and licensing solution from StarTraq. StarGo offers a single solution to digitise the application, management and payment of a permit and licence application. Find out how StarGo helped Kent County Council increase highways licensing cost recovery by 32%.

Download our Kent County Council case study here.

Permits and Licensing Software StarGo Features

  • Customer Licensing Application Portal – Create an online account in minutes to manage licence applications, upload supporting documents, apply and pay for multiple licences at once. Find out more.
  • Back Office Licensing Software – Review all application information, including supporting documents such public liability insurance, drawings and plans. Applications can be accepted or rejected by the back office staff at the click of a button. Find out more.
  • Mobile Inspection and Enforcement Application – Highway Inspectors have access to live permit information via an easy-to-use Google Maps interface. Active and inactive licences and permits is clearly displayed allowing Inspectors to quickly and clearly identify businesses operating without a valid or expired licence. Find out more.
  • Street Manager – StarGo can integrate with the DfT Street Manager system via API. Find out more.

Offence processing software made simple.
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Some of our customers

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