Managing Ticket Officers (02:15)

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Welcome to another Dome tutorial, this video will show you how to manage the Ticket Officers in your system.  These will need to be set up so officers can have access to Traqer, our e-ticketing smartphone application.

To access the ‘Ticket Officers’ menu, click ‘Manage’ and then highlight ‘Users’ and then click on the ‘Ticket Officers’ sub-menu.

Displayed in front of you will be a list of all the active Ticket Officers in your system. Depending on the size of your organisation these users may be displayed over a couple of pages. To find the record quickly, use the search bar located in the top left corner of the page. The drop-down menu to the right of this allows you to show either: only active Ticket Officers, only inactive Ticket Officers or show all Ticket Officers.

To create a new Ticket Officer, click the ‘New’ button in the bottom left corner. A dialogue box will appear so the following details can be added:

  • Enter their ID number and surname
  • Enter what department they are in
  • Choose an organisational unit from the drop-down menu
  • Enter an organisational key
  • Select a rank and location from the drop-down menu
  • Upload a signature image for the new Ticket Officer

The fields ID number and surname are mandatory so must be completed for the ticket officer details to be saved.  The system will prompt you to complete these fields if they are empty when saving the officer details.   When you are finished. Click ‘Save’ or if you want to continue adding Ticket Officers to the system, click ‘Save and Continue’.

Editing a Ticket Officer is the same process, only instead of clicking on the ‘New’ button, you simply click on the Ticket Officer you wish to edit.

Administrators can also delete or deactivate multiple Ticket Officers. To do this tick the radio button to the left of one or more of the Ticket Officers and click the ‘Delete’ or ‘Deactivate’ buttons in the bottom left corner.

Finally, administrators may wish to export a list of Ticket Officers on the system. To do this simply click the ‘Excel’ icon in the bottom left.

Please contact us if you would like to learn more about managing ticket officers in StarTraq Dome

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