Tolling Enforcement

The majority of motorists pay their road tolls by cash/card at a barrier or a pre-paid RFID tag. In more recent times there has been an increase in the use of lanes without barriers and open road tolling. This undoubtedly has the benefit of improving the traffic flow on toll roads but the downside is that some motorists try to avoid payment.   ANPR cameras are able to record all vehicle registration numbers (VRNs) passing through a toll road, these VRNs can be compared against a database of those motorists who have paid their toll and those who have not.  A fine can then be issued to the motorists who have not paid their toll within a set period of time.

The process of prosecuting those who do not pay is what the StarTraq system excels at

Our sophisticated Dome architecture can manage the entire enforcement process for non-payment of tolls.

Some of the key features of our toll enforcement solution are

• Creating an online payment portal for people to pay their tolls in advance or after a certain time period e.g. 24hrs after the toll road has been used.
• The uploading of all evidence from toll road ANPR cameras including the image, a video clip, date, time, VRN and location.
• The automatic filtering of the VRNs of those who have not paid their toll.
• A connection to the motor vehicle registration database to automatically download the address details for the keeper of the vehicle.
• Automatic issuing and printing of fines to those motorists who have not paid their toll in time.
• The provision of a secure online offence viewing portal to allow motorists to view the evidence that they were using the toll road without paying.
• Call centre handling software.
• Automatic follow up letters for non-payment of fine with eventual export to debt collection agencies.
• The system interface and correspondence with the motorist is available in multiple languages including Roman, Arabic and Chinese scripts.
• The system can be tailored to reflect local legislation.

On a busy road, if only 5%-10% of people fail to pay their toll, this amounts to significant loss in revenue for the tolling authority as well as huge administration costs.  StarTraq automates this process thereby increasing the return on investment for the operator.